Frequently Asked Questions

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NC Quick Pass™ FAQ

What is NC Quick Pass?
NC Quick Pass is a pre-paid account used for all electronic toll collection. It is one way of paying for tolls on North Carolina toll facilities. (See Bill by Mail for the other method.) Drivers open an NC Quick Pass pre-paid account and use a small electronic device called a transponder. The transponder attaches to the vehicle and is read by antennas mounted above the roadway. Toll payment is automatically deducted from the customer's account. NC Quick Pass customers receive a discounted toll rate from non-account holders.
How does NC Quick Pass work?
Once you sign up for an NC Quick Pass account and purchase a transponder, the transponder will be mounted to the vehicle. This transponder is read as you pass through the toll zones and the information is sent to our Customer Service Center. This information is processed, and a toll payment is automatically deducted from the customer's pre-paid account.
How do I sign up for an NC Quick Pass account?
Signing up for an NC Quick Pass account is quick and easy through our online application at www.ncquickpass.com. You may also download an application and fax or mail it to the NC Quick Pass Customer Service Center. You will receive your transponder in the mail within 5-7 business days.

Customer Service Center location/mailing address: 200 Sorrell Grove Church Road, Suite A in Morrisville, NC 27560. Fax number: (919) 388-3279.

Once you have signed up for an NC Quick Pass account, the easiest way to manage your account information, update or change credit card information, track transponder usage, obtain statements, or make a payment is through the website.

Does it cost anything to open an NC Quick Pass account? What are the current toll rates?
Yes. The cost of opening an account includes the purchase of the NC Quick Pass transponder and the initial pre-paid toll balance. Each vehicle listed on the account requires its own transponder. Click here for a current list of transponder costs and toll rates.
What if I do not want to participate in NC Quick Pass?
Customers who choose not to participate in the NC Quick Pass program will pay their tolls through Bill by Mail. As a vehicle passes through a toll zone, an image of the license plate is taken from an overhead camera. The registered owner of the vehicle is identified through the Department of Motor Vehicles and a Bill by Mail is sent to the customer for payment. Bill by Mail customers will not receive the discounted toll rate that NC Quick Pass customers receive.

If the bill is not paid within 30 days from the date of the bill, it will escalate to include fees, civil penalties, DMV registration holds and/or submittal to a collection agency.

I am not an NC Quick Pass customer; can I still use the toll road?
Yes. Patrons that are not part of the NC Quick Pass program can use the toll road and can pay through the Bill by Mail payment option. As a vehicle passes through a toll zone, an image of the license plate is taken. The registered owner of the vehicle is identified through a Department of Motor Vehicles search and a Bill by Mail is sent to the customer for payment. Bill by Mail customers will not receive the discounted toll rate that NC Quick Pass customers receive.
Can I use my E-ZPass or SunPass transponder on North Carolina toll roads?
Yes, North Carolina currently accepts E-ZPass or SunPass transponders on North Carolina toll roads. Customers are reminded to register the vehicle license plate on the E-ZPass or SunPass account to ensure compatibility.
Will my NC Quick Pass sticker transponder work on toll facilities outside of North Carolina?
Yes, the NC Quick Pass sticker transponder will work in NC and on SunPass facilities.
Will my NC Quick Pass hardcase and exterior front bumper transponder work on toll facilities outside North Carolina?
The NC Quick Pass hardcase and exterior front bumper transponder will work on toll facilities outside of North Carolina only where E-ZPass or SunPass is accepted.
What do the Toll Zone Abbreviations mean?
Click here for "Triangle Expressway Toll Zone Identification" information.
Where do I mount my NC Quick Pass transponder?
Your NC Quick Pass transponder must be properly mounted on the vehicle to be properly read in the toll zone. When you receive your transponder, you will also receive mounting instructions. Please be sure to follow those directions closely. Transponders installed incorrectly, or not at all, may result in a receipt of a bill in the mail at the higher Bill by Mail rate. Click here to find mounting instructions.

Certain vehicles have specialty windshields that will require a transponder that mounts on their front license plate mounting bracket. Click here for a current list of vehicles.

Can my transponder be used in more than one vehicle?
No. Transponders are not transferable to other vehicles. Each vehicle on the account requires its own transponder.
How many transponders may I request?
You may request a maximum of five transponders per account for a Personal Account. There is no limit to the number of transponders you can request for a Business Account.
What is the difference between a personal and a business account?
Personal accounts are accounts that are mainly used for private individuals and can have up to five (5) vehicles per account. Accounts mainly used for business travel are considered business accounts and may have an unlimited number of transponders. A transponder is required for each vehicle listed on the account whether the account is personal or business.

NC Quick Pass toll rates are the same for both personal and business accounts and are based on vehicle classification.

Do I need to register all my vehicles?
Yes. You should provide NC Quick Pass with details of all vehicles that you will use with your NC Quick Pass account. Vehicles that are not registered to the account that travel on the NC toll roads may be charged the Bill by Mail rate, a higher toll rate.
Are motorcycles eligible for an NC Quick Pass account?
Yes. Motorcyclists are eligible to participate in the NC Quick Pass program and will be considered a Class 1 vehicle. Motorcycles must be registered on your account the same as passenger vehicles.
Where are the Customer Service Centers located? What are the hours of operation?
Click here for a list of Customer Service Center locations and hours of operations.



General Bill By Mail FAQ

What is Bill by Mail?
Customers who choose not to participate in the NC Quick Pass program will be invoiced at a higher toll rate through the Bill by Mail program. No account or transponder is required; instead as the vehicle passes through the toll zone, a video image of the license plate is taken from an overhead camera. The registered owner of the vehicle is identified through the Department of Motor Vehicles and a Bill by Mail is sent to the customer for payment. Bill by Mail customers will not receive the discounted toll rate that NC Quick Pass customers receive.

If the bill is not paid within 30 days from the date of the bill, it may escalate to include fees, civil penalties, DMV registration holds and/or submittal to a collection agency.

I received a Bill by Mail invoice, what should I do?
The invoice must be paid within 30 days of the date on the invoice to avoid penalties and fees. Payment can be made online, through our automated phone system or mailed to the Customer Service Center using the detachable payment portion of the invoice.

If you feel you have received an invoice in error, you may submit a toll dispute or swore affidavit form. These forms are available on the website and at the Customer Service Center. Forms must be submitted to the Customer Service Center within 30 days of the date of the invoice or you waive your right to dispute the toll(s).

My vehicle registration renewal has been suspended due to unpaid tolls. What should I do?
You must pay all outstanding toll invoices by submitting payment to NC Quick Pass Customer Service Center. Once all payments are received, your vehicle registration will be released for renewal.
I have received a notice from a Collection Agency regarding unpaid tolls. What should I do?
You must address any questions regarding this notice directly to the Collection Agency.



Account Holder FAQ

What options do I have to access my account or to contact NC Quick Pass?
NC Quick Pass provides its customers with the following options:

Websitewww.ncquickpass.com (requires password for account access)
Call In1-877-7MY-PASS / 1-877-769-7277 (requires PIN for account access)
Fax1-919-388-3279
Customer Service Center200 Sorrell Grove Church Road, Suite A, Morrisville, NC 27560

Where can I find information on current toll rates and a map of NC Quick Pass facilities?
Click here for a current list of toll rates and a map of NC Quick Pass toll facilities.
Where are the Customer Service Centers located? What are the hours of operation?
Click here for a list of Customer Service Center locations with hours of operations.



Account Basics FAQ

What is the difference between a personal and a business account?
Personal accounts are accounts that are mainly used for private individuals and can have up to five (5) vehicles per account. Accounts mainly used for business travel are considered business accounts and may have an unlimited number of transponders. A transponder is required for each vehicle listed on the account whether the account is personal or business.

NC Quick Pass toll rates are the same for both personal and business accounts and are based on vehicle classification.

Can I have more than one vehicle on an account?
Yes. Accounts can have multiple vehicles. The number of vehicles depends on the type of account, personal (limit of 5) or business (unlimited). You should provide NC Quick Pass with details of all vehicles that you will use with your NC Quick Pass account. Each vehicle requires its own transponder.
What if I don't use my NC Quick Pass for over a year?
An account with no toll transactions for a period of 12 consecutive months will be charged a $1.00 monthly maintenance fee until the account is closed. If the account balance falls below $1.00, the account will be automatically closed and all transponders will be deactivated. You will be notified of the account closure in writing through mail or e‑mail.
How do I close my account?
You may request that your account be closed through our website, in writing through the mail or email, or in person at the Customer Service Center.
What fees can I expect from my NC Quick Pass account?
The following table shows the fees that may be applied to your account and are subject to change at any time:

Inactive account fee (If no toll usage for 12 months) $1/month
Quarterly mailed statement fee$5/statement
Returned check fee $25/check
Tolls charged through license plate identification due to no transponder read, if the plate toll transactions exceed 15% per month. $5/month

Can I use my E-ZPass or SunPass transponder on North Carolina toll roads?
Yes, North Carolina currently accepts E-ZPass or SunPass transponders on North Carolina toll roads. Customers are reminded to register the vehicle license plate on the E-ZPass or SunPass account to ensure compatibility.
Will my NC Quick Pass sticker transponder work on toll facilities outside of North Carolina?
Yes, the NC Quick Pass sticker transponder will work in NC and on SunPass facilities.
Will my NC Quick Pass hardcase and exterior front bumper transponder work on toll facilities outside North Carolina?
The NC Quick Pass hardcase and exterior front bumper transponder will work on toll facilities outside of North Carolina only where E-ZPass or SunPass is accepted.



Account Maintenance FAQ

How do I manage/update the following items on my account?
 • Change/update credit cards and expiration dates
 • Change replenishment method
 • Update personal information (address, phone, e‑mail, etc.)
 • Change password/PIN
 • Change statement method
 • Change vehicles/license plates
 • Add a vehicle to the account
 • Check account balance
The easiest way to manage your account which includes updating account information, tracking transponder usage, obtaining statements, and making payments is through the website. It is the customer's responsibility to ensure all account information remains current.

In addition to the web, you may also use our automated telephone system or stop by our Customer Service Center to update your account. In order to utilize these venues, you must have your password, PIN, or challenge answer. If you forget your PIN, password or challenge answer, you can request it be mailed or emailed to you.

How can I pay for my account?
You may make payments to your account conveniently and automatically by credit/debit card, or you may choose to pay by check or cash.

By choosing to replenish your account automatically by credit/debit card, you avoid the chance of having insufficient funds in your account. If you elect to pay by check or money order, please send your payment to the Customer Service Center. If you wish to replenish your account with cash, you must make cash payments in person at the Customer Service Center. Please do not mail cash.

What if I forget to make a payment?
You can make a payment through the web or automated phone system using a credit/debit card. You may also mail a check or money order to the Customer Service Center or pay cash at the service center. If your account is at a zero or negative balance do not use your transponder until payment is made on the account.

The easiest and most efficient payment method is using a credit/debit card for automatic replenishment. We strongly encourage you to use this method to ensure you maintain an adequate account balance.

What if I lose the credit card I use to pay my NC Quick Pass account?
You may remove or replace the credit card on your account through our website, the automated phone system or by calling the Customer Service Center. The service center will provide you with the ability to pay by another method until your new card is issued.
What if my monthly toll usage is different than my monthly payment?
Your toll usage will be reviewed quarterly. If your monthly activity is different than your current monthly payment, we will change the replenishment amount to a more appropriate level and you will be notified.
What if my NC Quick Pass account runs out of money?
If your account runs out of money, you will have to submit a replenishment payment, else risk being charged the higher Bill by Mail toll rate. Accounts can be replenished through the web, using the automated phone system, by mail or in person at a Customer Service Center.
Can I see the last payment credited to my account?
Payment information can be obtained through our website, the automated phone system, calling or visiting the Customer Service Center.
What if I change vehicles or license plates?
Any changes to vehicle or license plate information must be updated on your account to avoid potential charges. Account information can be changed on the website or by visiting the Customer Service Center.
How do I update the information on my NC Quick Pass account?
Changes to your account demographic, vehicle, and financial information can be handled through the website, calling the automated phone system or by visiting the Customer Service Center.
How do I add an additional vehicle to my account?
Customers can add another vehicle to their account on the web, in person at a Customer Service Center, or through the automated phone service. Accounts may not have more vehicles than transponders, so the addition of a new vehicle to an account may require the purchase of a new transponder. Personal accounts are limited to five (5) vehicles/transponders. Business accounts may have unlimited vehicles/transponders.
Where can I find my account balance?
Your account balance can be obtained through our website, the automated phone system, calling or visiting the Customer Service Center.
I need receipts for business. How can I obtain them?
You can obtain a statement that lists each toll transaction by date, time, location and amount through the website at any time for free. You can also sign up to have monthly statements emailed to you. Quarterly statements can be mailed to you for a fee of $5.00 per statement.



Transponders FAQ

Where do I find transponder options and prices?
Click here for a current list of transponder options and prices.
Do I have to affix the transponder to my vehicle as instructed by the mounting instructions?
Yes. Transponders must be properly affixed to your vehicle based on the instructions provided when purchasing your transponder. Failure to mount the transponder correctly may hinder your transponder from being read correctly and could subject you to a fee and/or a higher toll rate.
What should I do if my transponder is lost or stolen?
NC Quick Pass customers may report lost or stolen transponders on our website by logging into their account and submitting a request through "contact us;" by calling the automated phone service; by visiting the Customer Service Center; or by notifying NC Quick Pass via mail. NC Quick Pass will deactivate the transponder immediately following receipt of the notification. The customer is liable for all toll transactions prior to notification. The replacement cost for a lost or stolen transponder will be the cost of the transponder plus sales tax at the time of replacement. If the transponder is not replaced, the vehicle and license plate must be removed from the account.
What should I do if my NC Quick Pass is malfunctioning?
Transponders have a two (2) year warranty from the date of customer purchase. If for any reason the transponder malfunctions within the two (2) year warranty period, customers may return the malfunctioning transponder to the Customer Service Center. NC Quick Pass will test the transponder and if it is determined that the transponder is malfunctioning and there are no signs of misuse or abuse by the customer, the customer will receive a replacement transponder at no charge. If the transponder malfunctions beyond the warranty period, the replacement cost for a malfunctioning transponder will be the cost of the transponder plus sales tax at the time of replacement.

Customers that have a sticker transponder mounted to their windshield should drive to the Customer Service Center to have it tested while still on the windshield. Removing this type of transponder will damage it in which case the customer will be responsible for purchasing a replacement transponder.

What should I do if my NC Quick Pass is damaged?
Damaged transponders are not covered under the NC Quick Pass warranty. Damage is defined as the rendering of the transponder defective or inoperable due to tampering, abuse, improper use, defacement or accidental destruction. The replacement cost for a damaged transponder is the cost of the transponder plus sales tax at the time of replacement. If the transponder is not replaced, the vehicle and license plate must be removed from the account.
Can a transponder be used in more than one vehicle?
No. Transponders are not transferable to other vehicles. Each vehicle on the account requires its own transponder.
Are there any times when my NC Quick Pass transponder may not be read?
Yes. The following examples are times when your NC Quick Pass transponder may not be read:
  • If your transponder has been deactivated because it has been reported as lost or stolen.
  • If you know that you do not have sufficient funds in your account.
  • If your account is suspended.
Can I use my NC Quick Pass transponder while towing a camper or trailer?
Yes. However, please note that you may be charged a higher toll rate if the additional axles increase your vehicle classification. Trailer axles are included in your vehicle axle counts.



Account Bill By Mail FAQ

I am an NC Quick Pass customer. Why did I get a Bill by Mail notice?
Your transponder(s) may have been deactivated due to insufficient funds (zero or negative balance). If your account balance has insufficient funds, NC Quick Pass will automatically suspend your account, deactivate your transponder and notify you by mail or email, in which case, toll transactions will be processed through the higher Bill by Mail toll rate until the account is reinstated. Reinstatement requires that you pay all unpaid tolls, fees, and penalties, along with the appropriate pre-paid amount. Accounts with outstanding tolls or fees on the same license plate, or another plate from the same address, cannot be reinstated.
Someone else was driving my car at the time that I received a Bill by Mail. Do I have to pay?
The registered owner of the vehicle is responsible for all toll transactions unless the registered owner established that the motor vehicle was leased, stolen, or sold at the time the toll was incurred. To dispute a toll charge, complete a toll dispute form, which can be found on the website or at the Customer Service Center.
I don't think I should have received a Bill by Mail notice or my account was charged the incorrect toll. What should I do?
If you receive a bill in the mail for any unpaid or incorrect tolls, you must take one of the following actions within 30 days of the date on the bill.
  1. Pay the bill by the payment due date.
  2. Send a written request to NC Quick Pass for a review of the bill, if you feel this bill was sent to you in error. A toll dispute form is available on the website or at the Customer Service Center.



Account Conversion FAQ

How do I convert my Bill by Mail account to a NC Quick Pass transponder account?
Follow these steps:
  1. Pay your Bill by Mail account in full through the Bill by Mail tab at the top of this website. You will need your invoice number.
  2. After payment, there will be a link in the box on the top payment confirmation page that says "Click here" to convert your account. Click this link.
  3. Follow the directions to convert the account.
  4. After converting the account, the default PIN number will be set to 1111. You must call 877-7MY-PASS (877-769-7277) to change the PIN number.

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