Once you sign up for an NC Quick Pass account and purchase a transponder, the transponder will be mounted to the vehicle. This transponder is read as you pass through the toll zones and the information is sent to our Customer Service Center. This information is processed, and a toll payment is automatically deducted from the customer's pre-paid account.
Signing up for an NC Quick Pass account is quick and easy through our online application at www.ncquickpass.com. You may also download an application and fax or mail it to the NC Quick Pass Customer Service Center. You will receive your transponder in the mail within 5-7 business days.
Customer Service Center location/mailing address: 200 Sorrell Grove Church Road, Suite A in Morrisville, NC 27560. Fax number: (919) 388-3279.
Once you have signed up for an NC Quick Pass account, the easiest way to manage your account information, update or change credit card information, track transponder usage, obtain statements, or make a payment is through the website.
Customers who choose not to participate in the NC Quick Pass program will pay their tolls through Bill by Mail. As a vehicle passes through a toll zone, an image of the license plate is taken from an overhead camera. The registered owner of the vehicle is identified through the Department of Motor Vehicles and a Bill by Mail is sent to the customer for payment. Bill by Mail customers will not receive the discounted toll rate that NC Quick Pass customers receive.
If the bill is not paid within 30 days from the date of the bill, it will escalate to include fees, civil penalties, DMV registration holds and/or submittal to a collection agency.